Small Moments Matter: How Consistency Builds Trust with Pamela Brooks Richards (Ep. 131)
What is trust?
What factors make up trust? What factors make others feel trust towards us and vice versa? When the trust factor goes up, the work gets done. But how can we move towards building it authentically during times where people are more politically divided than ever before?
In this week's episode, Denise Cooper interviews Pamela Brooks-Richards for her take on how we can build genuine trust in the face of change. It can feel extremely uncomfortable to say "no" to our bosses or other authority figures in our working life. What do we do when the noise in our head tells us we can't "be bad", and our nervous system gets activated in challenging work situations?
Trust is not only about telling the truth and keeping promises, but it is also about being accountable and restoring trust when it is broken. Building authentic trust in the workplace takes time and effort. It requires accountability, restoration, and confidentiality. Trust is built and destroyed in small moments, so it is essential to be consistent in actions and responses.
Accountability is not about micromanaging someone or holding them responsible for everything. It is about taking responsibility for your actions and admitting when you have made a mistake. If you've been looking for ways to build accountability through fostering a trusting work environment, this is the episode for you.
THE FINER DETAILS OF THIS SHOW
- What is trust? [3:34]
- What happens when we don't have trusting, safe spaces at work? [09:03]
- What role do values play in managing dissonance? [24:25]
- How do we overcome learned helplessness in the workplace? [36:55]
KEEP UP WITH PAMELA BROOKS RICHARDS
https://www.linkedin.com/in/ccsuccess
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GUEST BIO
Pam is known for her passion for people and facilitating positive change for anyone in need with an open mind. She enjoys being an executive coach and helping people discover their strengths to make life transformations. Pam has helped design and run several leadership programs at ASU and continues to help organizations with executive staffing and teambuilding. She appreciates her many opportunities to work with others and being a part of their discovery process, including running Brené Brown’s Dare to Lead™ program as a Certified Facilitator and running Conversational Intelligence™ by Judith Glaser.
Pam's passion for performance grew throughout her athletic career and playing volleyball for the University of Washington. She studied organizational and interpersonal development in her first masters and counseling in her second. She uses her assessment tools and understanding of people to create workshops and experiences that can create transformational performance breakthroughs for both individuals and teams. She loves all the work coming out of neuroscience today and what actually leads to better performers and what helps us enjoy life to the fullest.
She has presented to large groups, such as the Philip 66 – International Conference and Baxter Asia Pacific's International Strategic Thinking Workshop in Shanghai. She has facilitated large groups in Dare to Lead ™ and been a part of the smaller conferences such as BADD, 101 Black Women's Coalition, and ASU's Commission on the Status of Women and is a Master SPARK facilitator for ASU.
In her spare time, she loves to ride her bike, hiking, sailing and even playing a bit of golf now with her husband
